Bigify Pvt Ltd: Cancellation & Refund Policy

Effective Date: 31st May 2024

Thank you for choosing Bigify Pvt Ltd. We strive to provide the best possible service to our customers. However, we understand that there may be circumstances where you need to cancel your subscription or request a refund. This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds will be processed.

1. Cancellation Policy

1.1. Subscription Cancellation

  • Monthly Subscriptions: Customers may cancel their monthly subscription within 5 days of purchase date. The cancellation will take effect at the end of the current billing cycle. Access to the service will continue until the end of the paid period.
  • Annual Subscriptions: Customers may cancel their annual subscription within 10 days of purchase date. The cancellation will take effect at the end of the current billing cycle. Access to the service will continue until the end of the paid period.

1.2. How to Cancel

  • To cancel your subscription, please log in to your Bigify account, navigate to the “Account Settings” section, and follow the cancellation instructions.
  • Alternatively, you may contact our support team at support@bigify.in to assist with the cancellation process.

2. Refund Policy

2.1. Eligibility for Refunds

  • Monthly Subscriptions: Refunds for monthly subscriptions are not typically provided. However, exceptions may be made on a case-by-case basis if there are extenuating circumstances or if there has been a failure on our part to deliver the service as promised.
  • Annual Subscriptions: Refunds for annual subscriptions may be requested within the first 30 days of the subscription start date. After the initial 30 days, refunds will not be provided.

2.2. Refund Requests

  • To request a refund, please contact our support team at support@bigify.in with your account details and the reason for the refund request.
  • Our team will review your request and respond within 7 business days. If your request is approved, the refund will be processed to the original payment method within 14 business days.

3. Refund Exceptions

  • No refunds will be provided for any unused portion of the subscription term after the initial 30 days for annual subscriptions.
  • Refunds will not be provided for promotional or discounted subscriptions.
  • Refunds will not be provided for accounts that are terminated due to violation of our Terms of Service.

4. Changes to the Policy

Bigify Pvt Ltd reserves the right to modify this Cancellation & Refund Policy at any time. Any changes will be posted on our website and will become effective immediately upon posting. It is the customer’s responsibility to review this policy periodically for any updates.

5. Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at support@bigify.in. Our support team is here to assist you and ensure your experience with Bigify is satisfactory.

By subscribing to Bigify Pvt Ltd’s services, you acknowledge that you have read, understood, and agree to be bound by this Cancellation & Refund Policy.

Bigify Pvt Ltd
Agra, U.P. India

Thank you for being a valued customer of Bigify Pvt Ltd.